So now you are a manager how do you think you are doing? Which parts have gone well and which not so well? And what have you learned along the way? Being a manager is a journey not a destination. You need to plan the next part of your journey and identify the areas where further skills or experience will help you develop as a manager.

Over the next 20 minutes you will realise that the transition to management can be quite tricky as you move into unknown territory. You will learn about the characteristics of adult learners and the different preferred ways of learning - learning styles. You will consider whether you need further training and development to help you in your role and you will look at some ideas for improving your relationship with your staff.

 

Transition into management

When you have been a successful professional or specialist it can be difficult to move into a management role without feeling that some of your previous expertise has been lost.

The temptation for new managers is to continue to do the comfortable parts of the old job (continuing as a player) rather than moving on to unknown territory (as a manager). The new role is very different and seems very daunting.

These feelings and reactions are normal! Other people have felt just like you and the transition process diagram shows the roller-coaster of self-esteem you may well experience.

The seven stages of transition (J Adams et al., 1976) are:

  1. immobilisation - the initial 'frozen' feeling
  2. minimisation - you carry on as if nothing has changed, denying your new role as a manager
  3. depression - the nature and volume of expectations have sunk in and you may feel panic, anger and blame
  4. acceptance - you begin to realise that you are achieving things and could achieve more.
  5. testing - you begin to form your own views of what management is all about and start experimenting
  6. seeking meaning - you find the inclination and energy to reflect upon and learn from your own and others' behaviour
  7. internalisation - you define yourself as a manager. You and your job have come to terms with each other!

Which elements of the model help to explain your own experience of transition in your present job?

Learning as an adult

As mentioned earlier, being a manager is a journey not a destination. If we are to continue to develop as managers we must continue to learn, both on and off the job.

Knowles (1980) identified four characteristics of adult learners that distinguish us from children:

  1. self-directive - preferring to be in control of what we learn and how we learn it
  2. experienced - recognising that we can draw from our experience when we learn
  3. ready to learn - particularly in areas that seem urgent or relevant
  4. problem-centred - interested in areas we want to understand better or situations in which we want to behave differently.

Do any of the above relate to why and how you are studying this module? Have they affected any previous learning you have undertaken as an adult?

Learning styles

We all have different learning styles. In the 1980s Honey and Mumford identified four styles:

  1. activist - 'I'll try anything once.'
  2. reflector - 'I need some time to think about this.'
  3. theorist - 'How does that fit with the outcomes from last time?'
  4. pragmatist - 'What does that mean in practice?'

Each of us will find one or two styles more comfortable. However we learn the most if we continuously go round the learning cycle as shown in the diagram.

Don't forget that each member of your team will also find one or two of these learning styles more comfortable. Don't assume that, because you like to learn by taking part in role-plays, everyone else does. Activists may love them but theorists may not.

Your development and training

Having considered how you might best learn, you now need to consider what knowledge, skills and abilities you could develop further to help you do your job better.

Answer 'yes' or 'no' to each of the following questions. Where your answer is 'no', note down the further development and training that would be beneficial.

In your present role do you have:

  • mutual expectations - make it clear what you expect of your staff and find out their expectations of you.
  • information flow - work out what information you and your staff need and how best to obtain it.
  • dependability and honesty - be honest and consistent and expect the same of your staff.
  • use of time and resources - respect your staff's time and ask them to respect yours.

You can also ask these questions of any member of staff for whom you are responsible, and so help them develop. Effective managers recognise that more can be achieved by developing their staff. They view it as an opportunity, not as a threat to their status or position.

Think about these areas and identify any actions you could take to enhance your relationship with your staff.

 

The transition into management may not be easy. It's tempting, but usually misguided, to cling on to the comfort of doing some parts of your old job.

Adults are willing to learn when there is a good reason. This means they are often able to put what they have learned to very practical use.

While we each have preferred styles of learning, we will learn most by continually going round the full learning cycle.

Some more development and training will almost certainly be beneficial for you.

Both you and your staff will benefit from putting effort into your relationship with each other.

Further study

The First Time Manager : The First Steps to a Brilliant Management Career - by Michael J. Morris

 

After completing this Element you should be able to:

recognise the reactions and feelings you may experience on becoming a manager

explain how adults learn best and the benefits of the learning cycle

carry out a review of the development and training you may need in your present role

identify areas where you could improve your relationship with your staff

 

Player-manager tension

You may have been appointed as a manager or team leader because of your knowledge and experience in marketing, production, information systems or another specialism. If so, you will have a dual role to play both as a specialist and as a manager. You may be required to provide professional leadership as well as management. It is important to be clear about what you should and should not do and why.

There will be occasions when you are the only one with sufficient knowledge, professional skill and experience for a task or decision. At other times it will make more sense to delegate certain tasks to members of your team. There will also be occasions when you should encourage members of your team to develop their professional skills by carrying out tasks under your supervision. It is important to know when you should act yourself, when you should delegate, and when you should coach.



 

Malcolm Knowles

Knowles was the founding executive secretary of the Adult Education Association of the United States (now the American Association for Adult and Continuing Education, AAACE), was professor of education at Boston University, and professor of adult education at North Carolina State University until his retirement in the late 1970s. He was an undergraduate of Harvard and earned his master's and doctorate at the University of Chicago, where he studied with Cyril O. Houle, noted author and educator.

Among Knowles' many contributions to the field was the operational development of the adult learning theory of andragogy and his strong advocacy of the self-directed learner concept.