Supportive Listening . The purpose of supportive listening is to encourage someone to speak in order to learn what they think or feel. The more someone says, the more you will learn. Your role should be to show that you understand without preventing the other person from continuing.

Responsive Listening . The objective of responsive listening is to build your relationship with the speaker so that further communication will be of value. Your role therefore is to concentrate more on the person than on the facts or emotions.

Retentive Listening . Retentive listening is where you listen for facts and hard information, rather than 'listen' to build a relationship.

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